Our corrections policy is simple: when we get something wrong, we fix it, and we say so. Health, price and coverage information changes quickly, so we also distinguish a correction (we made an error) from an update (the facts changed).
How to report an error
Use our contact page and tell us the page, the sentence and, if you can, the source that shows the correct information. Companies may also report an outdated price or feature; the same rules apply to them as to readers.
What happens next
- We check the claim against the primary source (FDA label, official program page, trial paper).
- If the page is wrong, we correct it. Errors that could affect someone’s health or money, such as a wrong warning, dose-related statement or price, are fixed first.
- If the page was right, we keep it as is. We may add a clarification if the wording was confusing.
How corrections are shown
- Correction: a short note at the end of the article says what was wrong, what we changed and the date.
- Update: when facts change (a new price, an FDA decision), the page shows the new “updated” date and the changed information is written “as of” that date.
- We never quietly change a ranking, a verdict or an evidence grade. If one changes, the page says why.
What we won’t do
We don’t remove accurate information because a company asks, and we don’t change rankings or verdicts in exchange for payment or commissions. See our editorial policy and methodology.